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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

      Issue Summary

      If in the Parent site there's an external directory managing the users besides the Jira internal, the users will not be imported to Sandbox and the copy process will fail. 

      Steps to Reproduce

      1. Integrate any External directory to manage the users, e.g. Crowd, AD in Jira
      2. Add users to this external directory and they will be properly created in Jira and they're associated with this external directory.
      3. Start the copy data process to Sandbox.

      Expected Results

      The users from both the internal and external directories would be imported into Cloud.

      Actual Results

      The copy process fails and this error is shown in SBAS:

      "ValidationProgress(status=FAILED, rawProgress=100, subtask=null, message=, errors=[We have detected users from external directories. <a href="https://confluence.atlassian.com/jirakb/migrating-from-external-directory-to-jira-internal-user-directory-968659306.html" target="_blank">Convert your external directory to internal ones on server</a>, take a fresh backup, import again. <a href="https://confluence.atlassian.com/cloud/determine-your-user-migration-strategy-991930388.html" target="_blank">Learn more</a>.])"

      Workaround

      Migrate the users from the external directory to the internal directory in the Parent instance prior to copying data.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                Issue Summary

                If in the Parent site there's an external directory managing the users besides the Jira internal, the users will not be imported to Sandbox and the copy process will fail. 

                Steps to Reproduce

                1. Integrate any External directory to manage the users, e.g. Crowd, AD in Jira
                2. Add users to this external directory and they will be properly created in Jira and they're associated with this external directory.
                3. Start the copy data process to Sandbox.

                Expected Results

                The users from both the internal and external directories would be imported into Cloud.

                Actual Results

                The copy process fails and this error is shown in SBAS:

                "ValidationProgress(status=FAILED, rawProgress=100, subtask=null, message=, errors=[We have detected users from external directories. <a href="https://confluence.atlassian.com/jirakb/migrating-from-external-directory-to-jira-internal-user-directory-968659306.html" target="_blank">Convert your external directory to internal ones on server</a>, take a fresh backup, import again. <a href="https://confluence.atlassian.com/cloud/determine-your-user-migration-strategy-991930388.html" target="_blank">Learn more</a>.])"

                Workaround

                Migrate the users from the external directory to the internal directory in the Parent instance prior to copying data.

                        Unassigned Unassigned
                        44981f7279ac Greice Faustino (Inactive)
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            44981f7279ac Greice Faustino (Inactive)
                            Votes:
                            2 Vote for this issue
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: