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  1. Atlassian Cloud
  2. CLOUD-11360

Sandbox Copy Data fails if license count doesn't match the parent site

      Issue Summary

      Sandbox Copy production data fails if the license applied on parent site doesn't match the one on Sandbox.

      Steps to Reproduce

      1. Go to Products > Sandbox
      2. Under Actions in the product table, select Copy production data
      3. The data cloning will fail with an error message in the backend log

      Expected Results

      Cloning of data to be completed

      Actual Results

      Nothing gets copied and no clear error message is shown.

      Workaround

      Reach out to support to confirm and the cause and if it is related to this bug, manually fix licenses.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Atlassian Cloud'
            1. Atlassian Cloud
            2. CLOUD-11360

            Sandbox Copy Data fails if license count doesn't match the parent site

                Issue Summary

                Sandbox Copy production data fails if the license applied on parent site doesn't match the one on Sandbox.

                Steps to Reproduce

                1. Go to Products > Sandbox
                2. Under Actions in the product table, select Copy production data
                3. The data cloning will fail with an error message in the backend log

                Expected Results

                Cloning of data to be completed

                Actual Results

                Nothing gets copied and no clear error message is shown.

                Workaround

                Reach out to support to confirm and the cause and if it is related to this bug, manually fix licenses.

                        84a71ed7d34d Shurui Li
                        44981f7279ac Greice Faustino (Inactive)
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            84a71ed7d34d Shurui Li
                            44981f7279ac Greice Faustino (Inactive)
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: