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Bug
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Resolution: Cannot Reproduce
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Low
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12
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Severity 3 - Minor
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Issue Summary
When an add-on is deleted from the Market place , "Manage subscription" page under admin.atlassian.com will not load. Instead it throws a generic error message that "We cant load this page right now".
Steps to Reproduce
- Add-on is deleted from marketplace by the vendor, which in this case is ZAPI cloud which is deleted from Marketplace at the time of this ticket creation.
- Access the "Manage subscription" page.
Expected Results
Page should load with other subscription details, possibly with a warning that ZAPI ( add-on in question) is deleted by vendor.
Actual Results
Manage subscription page loads with generic error message.
The below exception is thrown in network tab
Request - {cloud_id}/bill-estimate Response - 500 Error. {"message":"Request failed with status code 400"}
Workaround
Currently there is no known workaround from the UI, as we cannot un-subscribe the add-on from the "Manage Apps" section. ( Please refer screen shot).
Please do reach out to https://support.atlassian.com with this Bug details to get it un-subscribed from the back end.