Production data does not get copied over when we have dummy emails

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    • Severity 3 - Minor

      Issue Summary

      If have dummy emails in the instance, when we copy production data to sandbox, it fails without any error in the UI

      Steps to Reproduce

      1. Have some dummy emails in the instance like user@example.com
      2. Now navigate to Organization and click on Products > Sandbox
      3. Click on any one of the product Jira Software/JSD and select the meatball(...) > Copy product data
      4. In this customer instance, checking the sandbox instance and you will see only one project copied and no other projects getting copied.

      Expected Results

      • All the production data should get copied to the sandbox from the Production data.

      Actual Results

      • Only one project gets copied to the sandbox and no other error seen in the UI.
        The below exception is thrown in the Splunk file:
        Error executing HTTP request. Error status: 400. Error body: {"message":"Cannot start import - some of the emails use dummy domain(s) example.com: abc-demo@example.com, xyz-demo@example.com, demo@example.com, user@example.com"}
        

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Matt Tse
              Reporter:
              Bernice
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: