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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Admin - Sandbox - Create
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None
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Severity 3 - Minor
Issue Summary
If have dummy emails in the instance, when we copy production data to sandbox, it fails without any error in the UI
Steps to Reproduce
- Have some dummy emails in the instance like user@example.com
- Now navigate to Organization and click on Products > Sandbox
- Click on any one of the product Jira Software/JSD and select the meatball(...) > Copy product data
- In this customer instance, checking the sandbox instance and you will see only one project copied and no other projects getting copied.
Expected Results
- All the production data should get copied to the sandbox from the Production data.
Actual Results
- Only one project gets copied to the sandbox and no other error seen in the UI.
The below exception is thrown in the Splunk file:Error executing HTTP request. Error status: 400. Error body: {"message":"Cannot start import - some of the emails use dummy domain(s) example.com: abc-demo@example.com, xyz-demo@example.com, demo@example.com, user@example.com"}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available