We're working in the sector of "critical infrastructure" and face increased security and data privacy requirements as well hefty fines if regulations (GDPR / DSGVO) aren't met. Customer data is an issue we cannot take lightly.

Control over this data in terms of storage location would qualify Jira Service Management as a candidate for our main customer support tool. Until then we can only use it internally and look for alternative tools.

Actively looking into solutions for this. Stay tuned!

We are directly affected by this issue as we have to comply to GDPR & internal regulations. This forces us to consider Datacenter as another option or service desk tools by different vendors than Atlassian.

Customer data e.g. Jira Service Management Customer Account information (e-mail addresses) could be subject to contractual conditions regarding data residency and GDPR. This could prevent Jira Service Management Cloud as being a valid service desk tooling option