Bug Fix Policy

At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how our product team prioritizes bugfixes.
You can learn more by reading Atlassian Cloud Bug Fixing Policy.

Issue Summary

One org-admin reported that some of their managed users face an infinite loading loop animation after logging in.

Steps to Reproduce

1. Login as the affected account at https://id.atlassian.com/login?continue=https%3A%2F%2Fstart.atlassian.com%2F
   • Detailed condition is not known
2. Notice the circle roading animation continues rolling endlessly
3. Login action per se successes so they can browse their site such as example.atlassian.net

Expected Results

Any user can browse the content of start.atlassian.com after login.

Actual Results

The below exception is thrown in the browser console:

index.js:3721 error when fetching activities from worklens TypeError: Cannot read property 'accountId' of null
    at activityStore.ts:21
    at Array.map (<anonymous>)
    at activityStore.ts:20
    at Array.map (<anonymous>)
    at an (activityStore.ts:11)
    at activityStore.ts:53
    at v (runtime.js:62)
    at Generator._invoke (runtime.js:288)
    at Generator.forEach.e.<computed> [as next] (runtime.js:114)
    at rn (main.ed28b480da9572f54259.js:146)
    at a (main.ed28b480da9572f54259.js:146)

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Consider letting the affected managed users directly access the site URL so that they will be redirected to the site once they log in.