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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Allow whitelist from Cloud to use iFrames macro from server
Users are not able to whitelist IP's on Cloud as it is a restricted function. So, macros as the iFrame will not be able to display pages that need that process, like server pages.