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Type:
Suggestion
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Resolution: Done
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Component/s: Administration
Problem Definition
Fatal errors that are not easily diagnosable are encountered when there are white spaces at the end of lines in properties files (eg. bitbucket.properties)
An example is if there is a trailing whitespace at the end of the JDBCURL in the bitbucket.properties file, a generic "Fatal error occurred. The database as currently configured is not accessible" error is display in the UI and logged.
Suggested Solution
A. Strip all trailing whitespaces in properties files to avoid these kinds of error
B. Better logging for when this type of issue is encountered
Why this is important
This will save Customers and Support a lot of time that is typically spent during troubleshooting