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Type:
Suggestion
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Resolution: Fixed
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Component/s: Administration
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None
Also the application-properties.xml file is missing if you create a support zip file.
See attachment for the error in the UI. The logs contain the error
2012-08-14 10:43:04,097 ERROR [http-7990-22] username 643x629x1 13i2mtb 10.32.92.189 /plugins/servlet/stp/view/create-support-request/execute c.a.s.t.action.SupportToolsAction Error creating or sending your support request:
java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.loadStore(AbstractSupportApplicationInfo.java:427) ~[stp-3.0.7_1340818664000.jar:na]
at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.saveProperties(AbstractSupportApplicationInfo.java:397) ~[stp-3.0.7_1340818664000.jar:na]
at com.atlassian.support.tools.salext.mail.AbstractMailUtility.sendSupportRequestMail(AbstractMailUtility.java:30) ~[stp-3.0.7_1340818664000.jar:na]
at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:168) ~[stp-3.0.7_1340818664000.jar:na]
at com.atlassian.support.tools.servlet.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:249) [stp-3.0.7_1340818664000.jar:na]
at com.atlassian.support.tools.servlet.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:98) [stp-3.0.7_1340818664000.jar:na]
