Re-breaching the license limit does not reset the grace period

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When the license limit is exceeded, customers have a 24h grace period to buy a higher-tier license. The next time they breach the license, instead of having 24h again, they only have the remainder from last time they breached the license. So if the customer took 15 hours to buy a new license, then the next breach they only have 9 hours to buy a new license.

      Steps to Reproduce

      1. Breach the license. Wait some time
      2. Buy a new license that has enough users
      3. Breach the license again with more users

      Expected Results

      There is a 24h grace period to fix the license the second time

      Actual Results

      Only the remainder of time from the first breach is available

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Kristy
            Reporter:
            Kristy
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              Created:
              Updated:
              Resolved: