• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Issue Summary

      After migrating from Jira Server to Jira Cloud, along with AppLink the user can use the "Jira Cloud Integration" instructions to setup integration between Bitbucket Server/DC and Jira Cloud. with OAuth After the setup, only new dev info (commits/branches/PRs pushed after the OAuth connection is setup) are displayed. Commit details in the older Jira tickets(migrated from Jira Server to Jira Cloud) are not available.

      Steps to Reproduce

      1. From Jira Server, make note of an old Jira ticket that has commit information.
      2. Migrate Jira Server to Jira Cloud.
      3. Setup "AppLink" and "Jira Cloud Integration" between Bitbucket & Jira Cloud.
      4. In Jira cloud, now check the commit details in Jira ticket from Step1.

      Expected Results

      The Commit details should be available.

      Actual Results

      The Commit details are not available.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

            [BSERV-13081] Jira Cloud integration does not show old commit details

            @Brent if this works as designed then maybe you should rethink yours design approach..from my end-user experience I can say that development panel and integration for git func. in combination with App Link and QAuth is just a disaster and cause issues for many of us.

            Bitbucket over App Link does not support automation tasks ..so we need QAuth..however having this both enabled in any combination  does not lead to desired solution:

            Having commits/created branches/PR in real-time (as soon they are created)
            Having historical commits,branches
            Having NO duplicate development info's
            Having automation task working

            Having no delays on events (commit,create branch, PR etc)
            Having NO need to close, refresh ticket to get development Info updated (never heard about frames ??? which can be independent and self refreshing???)

            On some point you guys need to decide to rewrite development panel, either fix QAuth part or move all functionality to App Link and make things working..at current state I see this as very poor quality tbh

            Jasmin Klipic added a comment - @Brent if this works as designed then maybe you should rethink yours design approach..from my end-user experience I can say that development panel and integration for git func. in combination with App Link and QAuth is just a disaster and cause issues for many of us. Bitbucket over App Link does not support automation tasks ..so we need QAuth..however having this both enabled in any combination   does not lead to desired solution: Having commits/created branches/PR in real-time (as soon they are created) Having historical commits,branches Having NO duplicate development info's Having automation task working Having no delays on events (commit,create branch, PR etc) Having NO need to close, refresh ticket to get development Info updated (never heard about frames ??? which can be independent and self refreshing???) On some point you guys need to decide to rewrite development panel, either fix QAuth part or move all functionality to App Link and make things working..at current state I see this as very poor quality tbh

            This is also a problem if you neglected to turn off the Commit details for the AppLink connection while on cloud, and didn't have the Oauth integration running for a time. When you then later set them up properly, and turn off commit details to avoid duplication, the older (but created while on cloud) commit details generated while just AppLinks was running will disappear. It would be good to be able to provide those on the cloud integration side.

            Rabbit Stoddard added a comment - This is also a problem if you neglected to turn off the Commit details for the AppLink connection while on cloud, and didn't have the Oauth integration running for a time. When you then later set them up properly, and turn off commit details to avoid duplication, the older (but created while on cloud) commit details generated while just AppLinks was running will disappear. It would be good to be able to provide those on the cloud integration side.

            Brent P added a comment -

            This is working as designed because backfilling old commit data will be incredibly expensive for the server.

            We've put this issue in "Gathering impact" status in order to hear from affected customers and understand the impact. We'll consider improving this based the feedback we receive.

            Brent P added a comment - This is working as designed because backfilling old commit data will be incredibly expensive for the server. We've put this issue in "Gathering impact" status in order to hear from affected customers and understand the impact. We'll consider improving this based the feedback we receive.

              Unassigned Unassigned
              681995654583 Rajesh (Inactive)
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                Created:
                Updated: