BitBucket should have an abuse report form that would allow users to report harassment, hate speech, bullying, illegal content and other violations privately. It should be possible to report users and possibly also select repositories.

Instead of creating public support tickets that are open for comments abuse repots would be only accessible to BitBucket staff who could review each case and decide an appropriate action, without.

The reasoning behind this is that reporting abuse via a public ticket makes the submitter vulnerable to retaliation from the person being reported.