Summary

When a payment processing issue occurs for a Bitbucket Cloud workspace, the current behavior is to deactivate the workspace. Instead, the workspace should be automatically downgraded to the Free plan to preserve user access and avoid disruption.

Current Behavior

• When a payment failure occurs, the Bitbucket Cloud workspace is deactivated.

• End users have a 60-day window to reactivate the workspace by resolving the payment issue.

• During deactivation, users lose access to their repositories and workspace functionality, causing significant disruption.

Proposed Behavior

• Instead of deactivating the workspace on payment failure, automatically downgrade the workspace to the Free plan.

• Users retain access to their repositories and core workspace functionality (subject to Free plan limits).

• Users can upgrade back to their paid plan once the payment issue is resolved.