Issue Summary

Unable to add a comment to a pull request by replying to the email notification

Steps to Reproduce

1. Enable email notifications from Bitbucket Personal Settings.

1. When someone comments on a pull request that you are watching, you will receive an email notification. The email states that you can reply directly to add a comment.

1. Reply to the same email with your comment 

Expected Results

• After sending the reply, Bitbucket should process the email and add your reply as a new comment on the pull request.

• Relevant participants on the pull request should receive the appropriate notifications.

Actual Results

• No new comment is added to the pull request.

• No notifications are sent to the relevant users.

Workaround

• Open the pull request in the UI (e.g., click on “View pull request” in the notification email) and add your comment directly in Bitbucket.