The request involves two primary use cases aimed at improving efficiency and resource allocation within customer development processes through the use of agentic teams.

1. Agentic Teams for Technical Debt Management:

• Objective: Develop and implement agentic teams to address technical debt, specifically targeting code rewrites required for package upgrades.
• Current Challenge: Product Owners prioritize business value over technical upgrades, limiting resources for addressing technical debt.
• Proposed Solution: Deploy agents that can autonomously manage code rewrites necessary for technical improvements, operating in accordance with MCP (Machine Communication Protocol) and A2A (Agent-to-Agent) protocols.

1. Integration with Atlassian Support Platform:

• Objective: Reduce workload on existing personnel by using agents to interact with our Atlassian support tools, including Jira, Confluence, and Bitbucket.
• Current Challenge: Difficulty in finding qualified personnel, leading to increased pressure on current staff.
• Proposed Solution: Implement agent integration with Bitbucket to complete the trio of Atlassian tools (Jira and Confluence are already covered), thereby automating tasks and reducing human workload.