Hi team,

We have had a request to be able to customise the headers that are sent in our notification emails.

The reason for this is that certain email providers such as Gmail detect (for example) PR notification emails as spoofing attempts and quarantine these. This can occur with any emails that have the recipient listed as the "FROM" but from where the email
is being sent from an external address.

An example of this is when John Doe performs a PR action and the notification email has their username included in the FROM header:

Sender: John Doe
Email: pullrequests-reply@bitbucket.org

If we could customise the notification emails that are sent out similar to other products, this would avoid any issues with email providers quarantining our messages.

Cheers!

• Ben (Bitbucket Cloud Support)