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  1. Bitbucket Cloud
  2. BCLOUD-23103

Intermittent page crash when creating branch from JIRA ticket in Bitbucket

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      Issue Summary

      Users are experiencing intermittent crashes when attempting to create a new branch in Bitbucket using the "Create Branch" button located within a JIRA ticket. Although the branch creation process itself completes successfully upon clicking the "Create" button, the subsequent page redirection fails, resulting in a "Resource not found" error message.

      Steps to Reproduce

      1. Navigate to a JIRA ticket.
      2. Click on the "Create Branch" button to initiate a new branch in Bitbucket.
      3. Complete the branch creation process and click on "Create."

      Expected Results

      After clicking the "Create" button, users should be redirected to the page, where they would be taken directly to the view page of the newly created branch.

      Actual Results

      The branch is successfully created in Bitbucket; however, instead of being redirected to the page to view the new branch, the page crashes and displays a "Resource not found" error message.

      Workaround

      Currently, the only workaround for this issue is to manually refresh the page after encountering the error. Refreshing the page allows users to bypass the error

              Unassigned Unassigned
              ncsupka Norbert Csupka
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                Created:
                Updated: