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Type:
Bug
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Resolution: Tracked Elsewhere
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Priority:
High
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Component/s: Workspace - Overview
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None
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17
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Severity 2 - Major
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17,895
Issue Summary
When a user navigates to Bitbucket Cloud, they get a blank page.
Steps to Reproduce
- Navigate to a workspace view page of Bitbucket Cloud.
Expected Results
See the Bitbucket Cloud load.
Actual Results
User gets a blank page.
Workaround
The root cause is currently unknown but this issue is experienced by a very small subset of users.
Workaround #1: Try a browser refresh by pressing CMD + Shift + R (this is for Mac) or Ctrl + F5 (this is Windows) to reload the page
Workaround #2: Navigate to https://bitbucket.org/account/settings/ instead of the workspace overview.
Workaround #3: Some users reported the issue not being present on Safari browser.