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  1. Bitbucket Cloud
  2. BCLOUD-22811

Blank page when navigating to Bitbucket Cloud

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: High High
    • Workspace - Overview
    • None

      Issue Summary

      When a user navigates to Bitbucket Cloud, they get a blank page.

      Steps to Reproduce

      1. Navigate to a workspace view page of Bitbucket Cloud.

      Expected Results

      See the Bitbucket Cloud load.

      Actual Results

      User gets a blank page.

      Workaround

      The root cause is currently unknown but this issue is experienced by a very small subset of users.

      Workaround #1: Try a browser refresh by pressing CMD + Shift + R (this is for Mac) or Ctrl + F5 (this is Windows) to reload the page

      Workaround #2: Navigate to https://bitbucket.org/account/settings/ instead of the workspace overview.

      Workaround #3: Some users reported the issue not being present on Safari browser.

              mfrauenholtz Michael
              075ab5416c8c Katarína Lukácsy
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                Created:
                Updated:
                Resolved: