Jira issues do not appear on the Jira sidecard of the Pull Request even when it is added in the title of the PR

Issue Summary

Jira issues that are tagged with a smart commit or included in the PR title does not appear on the Jira sidecard within the PR even though it is linked correctly.

Additionally, these Jira issues are picked up on the Jira side. If we look at the Jira ticket itself, the issue will show the correct commit or PR tagged. However, on the Bitbucket PR page, the issue is not shown.

We have tried the following steps -

• Disconnecting and connecting the Jira site from the Bitbucket Cloud workspace
• Unlinking and linking the repository from DVCS Settings in Jira

Steps to Reproduce

Create a PR with either -

• Commits including the Jira issue key (Smart commit)
• Issue key in the title of the PR

You can also create a branch in Bitbucket from the Jira site and the branch will be tagged with the Issue key correctly.

Expected Results

Jira issue key to be tagged in the sidecard of the PR and the Issue key itself on Jira site to reflect the commit/PR

Actual Results

Jira issue key is not tagged in the sidecard of the PR. The issue link in the site will show the PR/commit.

Workaround

c778a0660499 
As a workaround, you can add the issue on the PR description