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  1. Bitbucket Cloud
  2. BCLOUD-22035

Clicking Jira Issue key within Bitbucket on Chrome does not load details with third-party cookies disabled

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    Description

      Issue Summary

      On Chrome, if you keep third-party cookies disabled and click on a Jira Issue from Commit messages, Pull Requests etc, the expected behaviour is to open in a pop-up. However, it does not open and shows an error message that says there is no access for the user.

      There is a problem with third-party cookies. Most browsers are disabling them completely with no workarounds. Asking customers to enable them is only a bandaid fix. You can find Google's Announcement here.

      There was also a similar issue with Safari where cross-site requests were causing the issue and the fix was to open the links in a new tab - BCLOUD-17536.
      I also found a very similar issue with Firefox - BCLOUD-21921 where I believe the cause is the same because I analyzed HAR files of when the ticket was blocked on Firefox and Chrome and I noticed that the same request was being blocked on both Browsers. On firefox, the workaround was to disable "Enhanced Protection".

      Steps to Reproduce

      1. Turn off third-party cookies in Chrome Settings
      2. Go to any Repository on Bitbucket with a Jira key in the commit message or pull request.
      3. Click on the key

      Expected Results

      The Jira issue should open in a pop-up within the page itself

      Actual Results

      An error message is shown that says the user has no access

      Workaround

      • The obvious workaround is to enable third-party cookies
      • Ctrl/CMD click on the issue so that it opens in a new page

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              Unassigned Unassigned
              9cc073eb116c Aravind Anil
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              Dates

                Created:
                Updated: