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  1. Bitbucket Cloud
  2. BCLOUD-21960

Unable to add a comment to a commit by replying to the email notification

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    Description

      Issue Summary

      Unable to add a comment to a commit by replying to the email notification

      Steps to Reproduce

      1. Enable email notifications from Bitbucket Personal Settings
      2. When someone comments on a commit for the repository you are watching, you will receive an email notification.
      3. reply to the same email by adding a comment

      Expected Results

      Refresh the commit page, you should see your comment added.

      Actual Results

      You will receive mail undelivered notification:
         ----- The following addresses had permanent fatal errors -----
      <commits-reply@bitbucket.org>
          (reason: 550-5.1.1 The email account that you tried to reach does not exist. Please try)
      
         ----- Transcript of session follows -----
      ... while talking to aspmx.l.google.com.:
      >>> DATA
      <<< 550-5.1.1 The email account that you tried to reach does not exist. Please try
      <<< 550-5.1.1 double-checking the recipient's email address for typos or
      <<< 550-5.1.1 unnecessary spaces. Learn more at
      <<< 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser s16-20020a5b0750000000b00668ae2de61asi3151707ybq.520 - gsmtp
      550 5.1.1 <commits-reply@bitbucket.org>... User unknown
      <<< 503 5.5.1 RCPT first. s16-20020a5b0750000000b00668ae2de61asi3151707ybq.520 - gsmtp
      

      Workaround

      Click on "view commit" to add your comment.

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              Unassigned Unassigned
              f2cc5e9850cf Suhas Sundararaju
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              Dates

                Created:
                Updated:
                Resolved: