"Something went wrong error" while viewing the repository dashboard

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    • 30
    • Severity 3 - Minor
    • 4,095

      Issue Summary

      Few users have reported that they are getting "Something went wrong" error while viewing the repository dashboard
      The issue is not specific to a browser and version and has occurred with multiple browsers
       

      Steps to Reproduce

      1. View the Bitbucket repository dashboard

      Expected Results

      The user should be able to view the repository dashboard without any issue

      Actual Results

      The user is unable to view the repository dashboard and gets a "something went wrong" error.

      Workaround

      We are not able to reproduce the issue at our end hence not sure about the workaround that will work in all cases.

      This issue could be due to the browser configuration. If you face the issue and would like us to investigate the issue to find out the root cause and fix it permanently, please check the following and let us know the results and we will investigate it further.

      • Is the issue happening in an incognito window, other browsers as well? - This is to check if the issue is specific to your browser settings.
      • The issue could be due to the browser extensions/add-ons. Could you please try disabling all the extensions/add-ons on the browser and see if that helps?
      • Could you please try clearing the browser cache, cookies and see if that helps.
      • If none of the above helps, please generate a HAR file and share it with us for further investigation. Please refer to the documentation linked below for steps to generate the HAR file. Generating HAR files and analyzing web requests

            Assignee:
            Luke Choe
            Reporter:
            Sandeep K
            Votes:
            2 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: