Problem Definition

The message is a bit misleading because it makes us believe we are actually spending all that time checking source code. This may be true if there's only one or a few builds in the queue under this status while the rest of builds are running/ progressing as usual.

The problem starts when we see several builds in the queue under this status for an extended period of time. This might be a symptom of a performance issue and could be completely unrelated to checking out source code. It's a bit misleading because it may put us in the wrong path when starting to investigate said problem. What this truly means is that Bamboo doesn't have any information about the progress or elapsed time of that build. When you're building using remote agents this may indicate that the messages sent from the agents back to Bamboo were not processed yet (agents are responsible for keeping Bamboo updated about the progress of the builds they're running) and it doesn't necessarily mean it's spending time updating or checking out source code.

Suggested Solution

Update this message to be more accurate. A few suggestions:

Waiting for status update from the agent

Progress unknown. Bamboo has not yet processed the status of this job sent by the agent

Build status update from the agent has not yet been processed by Bamboo