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  1. Bamboo Data Center
  2. BAM-20334

Upgrade with expired license fail to display proper error page

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      Issue Summary

      If the upgrade is performed with expired license, Bamboo fail to load the error page

      Steps to Reproduce

      1. Install old Bamboo with old license
      2. Shutdown old Bamboo
      3. Install Bamboo 6.8.0 and configure it to use the same Bamboo Home
      4. Start Bamboo 6.8.0

      Expected Results

      It will fail to upgrade and display error page with the following message:

      Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at https://support.atlassian.com

      Actual Results

      Bamboo fail to load the error page. The following exception is shown with the URL http://localhost:8085/bootstrap/selectSetupStep.action :

      This page isn’t working localhost redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

      The following is thrown in the atlassian-bamboo.log file:

      2019-03-05 16:57:41,109 INFO [localhost-startStop-1] [UpgradeLauncher] Upgrades not performed since the application has not been set up yet.
2019-03-05 16:57:41,165 INFO [localhost-startStop-1] [CompressingFilter] CompressingFilter has initialized
2019-03-05 16:57:41,676 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-05 16:57:42,484 INFO [localhost-startStop-1] [Dispatchers] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised
2019-03-05 16:57:42,539 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-05 16:57:43,161 INFO [localhost-startStop-1] [AccessLogFilter] AccessLogFilter initialized. Format is: <user> <url> <starting memory free (kb)> +- <difference in free mem (kb)> <query time (ms)>
2019-03-05 16:57:43,213 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-05 16:57:43,291 INFO [localhost-startStop-1] [Dispatchers] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised
2019-03-05 16:57:43,324 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-05 16:57:56,403 INFO [http-nio-8085-exec-1] [JohnsonFilter] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'
2019-03-05 16:57:56,416 INFO [http-nio-8085-exec-2] [AccessLogFilter] 0:0:0:0:0:0:0:1 GET http://localhost:8085/bootstrap/selectSetupStep.action 581370kb
2019-03-05 16:57:56,672 INFO [http-nio-8085-exec-2] [SelectSetupStepAction] Current setup step is /setup/complete.action
2019-03-05 16:57:56,687 INFO [http-nio-8085-exec-3] [AccessLogFilter] 0:0:0:0:0:0:0:1 GET http://localhost:8085/setup/complete.action 444051kb
2019-03-05 16:57:56,707 INFO [http-nio-8085-exec-4] [JohnsonFilter] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'
2019-03-05 16:57:56,712 INFO [http-nio-8085-exec-5] [AccessLogFilter] 0:0:0:0:0:0:0:1 GET http://localhost:8085/bootstrap/selectSetupStep.action 434647kb
2019-03-05 16:57:56,716 INFO [http-nio-8085-exec-5] [SelectSetupStepAction] Current setup step is /setup/complete.action
2019-03-05 16:57:56,721 INFO [http-nio-8085-exec-6] [AccessLogFilter] 0:0:0:0:0:0:0:1 GET http://localhost:8085/setup/complete.action 432766kb

      Notes

      • It seems to be trying to load the setup page continuously till it break.
      • The same problem will happen if MySQL driver is not added to Bamboo yet

      Workaround

      1. Shutdown Bamboo
      2. Replace the license in the file <bamboo-home>/bamboo.cfg.xml with the new license in my.atlassian.com , for example: 
            <property name="license.string">license line 1
license line 2
license line 3
license line 4
etc</property>
      3. Restart Bamboo

            [BAM-20334] Upgrade with expired license fail to display proper error page

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              mgardias Marcin Gardias
              klfoong Foong (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: