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  1. Bamboo Data Center
  2. BAM-19958

Improve error messaging when XML import fails in Bamboo due to the export not being on the direct upgrade path

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      Problem Definition

      When the XML import fails due to the version of the XML export not being on the direct upgrade path to the installed version, the error message states:

      "Import failed. Please contact Atlassian at https://support.atlassian.com/ and attach your export file.
      Export was produced by Bamboo build 51118. Import is not possible"

      Suggested Solution

      Be more specific about why the import was not possible. E.g. "Import is not possible because version 5.11 is not on the direct upgrade path to 6.6. Please refer to our upgrade guide for more detail on the correct upgrade path."

      Remove messaging around "Please contact Atlassian at https://support.atlassian.com/ and attach your export file." under this scenario.

            [BAM-19958] Improve error messaging when XML import fails in Bamboo due to the export not being on the direct upgrade path

            Martyna Wojtas (Inactive) added a comment -
            Atlassian Update - 7 April 2020

            Hi,

            Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low user engagement with this suggestion (number of votes, number of watchers).

            Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Bamboo team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested.

            Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

             

            Thank you,

            Bamboo Team

            Martyna Wojtas (Inactive) added a comment - Atlassian Update - 7 April 2020 Hi, Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low user engagement with this suggestion (number of votes, number of watchers). Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Bamboo team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.   Thank you, Bamboo Team

              Unassigned Unassigned
              jowen@atlassian.com Jeremy Owen
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