Bamboo does not authenticate against Crowd or JIRA with Delegated LDAP

Summary

• User is unable to authenticate in Bamboo when:
  • Delegated LDAP is set up in Crowd
  • Bamboo is connected to use Crowd as User Management
• unless:
  • user has previously authenticated against Crowd Application, so user can be synchronised with Crowd making it available to Bamboo

Environment

• Crowd v2.9.1, v2.11.1
• JIRA v7.2.7
• Bamboo v5.15.5, v6.0.3

Steps to Reproduce

• Set up a Delegated LDAP directory in Crowd
• Create a Bamboo application in Crowd using the directory from above
• Set up Crowd with Bamboo under Bamboo administration >> Overview >> Security >> User repositories
• Attempt on login in Bamboo with a user that has not logged in Crowd

Expected Results

• As per other Atlassian products, Bamboo should authenticate against Crowd

Actual Results

• User is unable to authenticate

  2017-06-20 16:06:47,891 INFO [http-nio-8085-exec-2] [DefaultAuthenticator] login : 'user0001' could not be authenticated with the given password
  2017-06-20 16:06:47,892 WARN [http-nio-8085-exec-2] [DefaultAuthenticator] login : 'user0001' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
  

Notes

• Same issue happens when using JIRA instead of Crowd
• Issue does not happen if using Confluence instead Bamboo (for reference)