[BAM-15997] Windows image for certain regions doesn't start agent properly

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: None
Affects Version/s: None
Component/s: Elastic Bamboo
Labels:
None

Bug Fix Policy:
View Atlassian Server bug fix policy

Windows image for certain regions doesn't start agent properly on cloud 5.9 OD3

Affected region:

EU(Frankfurt)
US West(Oregon)

Non-affected:

US East
EU(Ireland)
US West(Northern California)

The list is still not completed.

duplicates

BAM-15801 On the Windows stock image the agent does not start up.

Closed

is caused by: JST-143311 You do not have permission to view this issue

was cloned as: BDEV-9444 Failed to load

Form Name

Foong (Inactive) added a comment - 11/Dec/2015 3:07 PM

Windows Stock Image (fixed)
EU (Frankfurt) - use ami-f4464be9
US West (Oregon) - use ami-f4f216c7

Foong (Inactive) added a comment - 11/Dec/2015 3:07 PM Windows Stock Image (fixed) EU (Frankfurt) - use ami-f4464be9 US West (Oregon) - use ami-f4f216c7

Cintia Calvo (Inactive) added a comment - 16/Jun/2015 4:35 AM - edited

From the windows agents logs in Frankfurt:

Administrator@WIN-63DFGKSFIUJ /cygdrive/c/Documents and Settings/Bamboo
$ cat bamboo-elastic-agent.out 
JAVA_HOME: C:\opt\jdk-8 
PATH: C:\ProgramData\Oracle\Java\javapath;C:\opt\php-5.3.29\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Amazon\cfn-bootstrap\;C:\Program Files\Amazon\AWSCLI\;C:\cygwin\bin;C:\opt\node-v0.10.35\;C:\opt\mercurial-3.2.1\ 
HOME: \Users\Bamboo 
java version "1.8.0_31"
Java(TM) SE Runtime Environment (build 1.8.0_31-b13)
Java HotSpot(TM) 64-Bit Server VM (build 25.31-b07, mixed mode)
2015-06-16 04:20:31,610 INFO [main] [S3Sync] Syncing from: bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0/ to /opt/bamboo-elastic-agent
2015-06-16 04:20:37,703 INFO [main] [S3Utils] Syncing s3://bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0/ to \opt\bamboo-elastic-agent
2015-06-16 04:20:37,703 INFO [main] [AmazonClients] Detecting bucket location for [bamboo-agent-release-eu-c1]
2015-06-16 04:20:39,406 WARN [main] [AmazonS3Client] Attempting to re-send the request to bamboo-agent-release-eu-c1.s3-external-1.amazonaws.com with AWS V4 authentication. To avoid this warning in the future, please use region-specific endpoint to access buckets located in regions that require V4 signing.
2015-06-16 04:20:40,281 WARN [main] [AmazonClients] Unable to get bucket location for [bamboo-agent-release-eu-c1], using default. Error: com.amazonaws.services.s3.model.AmazonS3Exception: Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID: BF47F584B95CB17E), S3 Extended Request ID: krH7KuLB34B/jEFyasC9PF/uViJM4nWgaGuXLkyVq51e3MEeAPndIJxHuyTcGaVW
2015-06-16 04:20:40,281 INFO [main] [S3Utils] Fetching the list of remote objects...
2015-06-16 04:20:40,344 WARN [main] [AmazonS3Client] Attempting to re-send the request to bamboo-agent-release-eu-c1.s3-external-1.amazonaws.com with AWS V4 authentication. To avoid this warning in the future, please use region-specific endpoint to access buckets located in regions that require V4 signing.
2015-06-16 04:20:41,500 INFO [main] [S3Utils] Found 643 files in s3://bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0
2015-06-16 04:20:42,406 INFO [main] [S3Utils] Found 693 files in \opt\bamboo-elastic-agent
2015-06-16 04:20:42,406 INFO [main] [S3Utils] Generating the list of files to fetch from S3...
2015-06-16 04:20:42,406 INFO [main] [S3Utils] Generating the list of files to remove...
2015-06-16 04:20:42,453 INFO [main] [S3Utils] Removing 190 files from \opt\bamboo-elastic-agent
2015-06-16 04:20:42,485 INFO [main] [S3Utils] Fetching 173 files to \opt\bamboo-elastic-agent
Exception in thread "main" com.amazonaws.services.s3.model.AmazonS3Exception: Bad Request (Service: Amazon S3; Status Code: 400; Error Code: 400 Bad Request; Request ID: D45E22C7BC90E790), S3 Extended Request ID: Cq9r0JwEysHNxMB5uXOv/dkpIcaf1JRyZvEWNrnhaWIo5GrOR3rlYsSFCdrPjnwkVlAqD47/Qu0=
	at com.amazonaws.http.AmazonHttpClient.handleErrorResponse(AmazonHttpClient.java:1077)
	at com.amazonaws.http.AmazonHttpClient.executeOneRequest(AmazonHttpClient.java:725)
	at com.amazonaws.http.AmazonHttpClient.executeHelper(AmazonHttpClient.java:460)
	at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.java:295)
	at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.java:3714)
	at com.amazonaws.services.s3.AmazonS3Client.getObjectMetadata(AmazonS3Client.java:1010)
	at com.amazonaws.services.s3.transfer.TransferManager.doDownload(TransferManager.java:788)
	at com.amazonaws.services.s3.transfer.TransferManager.download(TransferManager.java:696)
	at com.atlassian.aws.s3.S3Utils.fetch(S3Utils.java:323)
	at com.atlassian.aws.s3.S3Utils.doSync(S3Utils.java:294)
	at com.atlassian.aws.s3.S3Utils.sync(S3Utils.java:171)
	at com.atlassian.bamboo.agent.elastic.S3Sync.sync(S3Sync.java:72)
	at com.atlassian.bamboo.agent.elastic.installer.ElasticAgentInstaller.main(ElasticAgentInstaller.java:66)

Ubuntu image, on the same region, works fine.

Cintia Calvo (Inactive) added a comment - 16/Jun/2015 4:35 AM - edited From the windows agents logs in Frankfurt: Administrator@WIN-63DFGKSFIUJ /cygdrive/c/Documents and Settings/Bamboo $ cat bamboo-elastic-agent.out JAVA_HOME: C:\opt\jdk-8 PATH: C:\ProgramData\Oracle\Java\javapath;C:\opt\php-5.3.29\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Amazon\cfn-bootstrap\;C:\Program Files\Amazon\AWSCLI\;C:\cygwin\bin;C:\opt\node-v0.10.35\;C:\opt\mercurial-3.2.1\ HOME: \Users\Bamboo java version "1.8.0_31" Java(TM) SE Runtime Environment (build 1.8.0_31-b13) Java HotSpot(TM) 64-Bit Server VM (build 25.31-b07, mixed mode) 2015-06-16 04:20:31,610 INFO [main] [S3Sync] Syncing from: bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0/ to /opt/bamboo-elastic-agent 2015-06-16 04:20:37,703 INFO [main] [S3Utils] Syncing s3://bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0/ to \opt\bamboo-elastic-agent 2015-06-16 04:20:37,703 INFO [main] [AmazonClients] Detecting bucket location for [bamboo-agent-release-eu-c1] 2015-06-16 04:20:39,406 WARN [main] [AmazonS3Client] Attempting to re-send the request to bamboo-agent-release-eu-c1.s3-external-1.amazonaws.com with AWS V4 authentication. To avoid this warning in the future, please use region-specific endpoint to access buckets located in regions that require V4 signing. 2015-06-16 04:20:40,281 WARN [main] [AmazonClients] Unable to get bucket location for [bamboo-agent-release-eu-c1], using default. Error: com.amazonaws.services.s3.model.AmazonS3Exception: Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID: BF47F584B95CB17E), S3 Extended Request ID: krH7KuLB34B/jEFyasC9PF/uViJM4nWgaGuXLkyVq51e3MEeAPndIJxHuyTcGaVW 2015-06-16 04:20:40,281 INFO [main] [S3Utils] Fetching the list of remote objects... 2015-06-16 04:20:40,344 WARN [main] [AmazonS3Client] Attempting to re-send the request to bamboo-agent-release-eu-c1.s3-external-1.amazonaws.com with AWS V4 authentication. To avoid this warning in the future, please use region-specific endpoint to access buckets located in regions that require V4 signing. 2015-06-16 04:20:41,500 INFO [main] [S3Utils] Found 643 files in s3://bamboo-agent-release-eu-c1/5.8.2/91516e3acf11473a8dbc20217e0e6729dd5416b0 2015-06-16 04:20:42,406 INFO [main] [S3Utils] Found 693 files in \opt\bamboo-elastic-agent 2015-06-16 04:20:42,406 INFO [main] [S3Utils] Generating the list of files to fetch from S3... 2015-06-16 04:20:42,406 INFO [main] [S3Utils] Generating the list of files to remove... 2015-06-16 04:20:42,453 INFO [main] [S3Utils] Removing 190 files from \opt\bamboo-elastic-agent 2015-06-16 04:20:42,485 INFO [main] [S3Utils] Fetching 173 files to \opt\bamboo-elastic-agent Exception in thread "main" com.amazonaws.services.s3.model.AmazonS3Exception: Bad Request (Service: Amazon S3; Status Code: 400; Error Code: 400 Bad Request; Request ID: D45E22C7BC90E790), S3 Extended Request ID: Cq9r0JwEysHNxMB5uXOv/dkpIcaf1JRyZvEWNrnhaWIo5GrOR3rlYsSFCdrPjnwkVlAqD47/Qu0= at com.amazonaws.http.AmazonHttpClient.handleErrorResponse(AmazonHttpClient.java:1077) at com.amazonaws.http.AmazonHttpClient.executeOneRequest(AmazonHttpClient.java:725) at com.amazonaws.http.AmazonHttpClient.executeHelper(AmazonHttpClient.java:460) at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.java:295) at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Client.java:3714) at com.amazonaws.services.s3.AmazonS3Client.getObjectMetadata(AmazonS3Client.java:1010) at com.amazonaws.services.s3.transfer.TransferManager.doDownload(TransferManager.java:788) at com.amazonaws.services.s3.transfer.TransferManager.download(TransferManager.java:696) at com.atlassian.aws.s3.S3Utils.fetch(S3Utils.java:323) at com.atlassian.aws.s3.S3Utils.doSync(S3Utils.java:294) at com.atlassian.aws.s3.S3Utils.sync(S3Utils.java:171) at com.atlassian.bamboo.agent.elastic.S3Sync.sync(S3Sync.java:72) at com.atlassian.bamboo.agent.elastic.installer.ElasticAgentInstaller.main(ElasticAgentInstaller.java:66) Ubuntu image, on the same region, works fine.

Cintia Calvo (Inactive) added a comment - 15/Jun/2015 6:41 AM

It's not a dup.

Cintia Calvo (Inactive) added a comment - 15/Jun/2015 6:41 AM It's not a dup.

Cintia Calvo (Inactive) added a comment - 12/Jun/2015 6:09 AM - edited

hey mfahd,

Can you confirm to us if you are in Cloud or Server? If you are on server, which version are you running?
Are you able to provide us the AMI IDs affected? The ones working would be fine as well.

We have a strong feeling it's a dup, but we'd like to confirm that.

Cintia Calvo (Inactive) added a comment - 12/Jun/2015 6:09 AM - edited hey mfahd , Can you confirm to us if you are in Cloud or Server? If you are on server, which version are you running? Are you able to provide us the AMI IDs affected? The ones working would be fine as well. We have a strong feeling it's a dup, but we'd like to confirm that.

Daniel (Inactive) added a comment - 09/Jun/2015 4:27 AM

Is this still an issue? I know we shipped a new image on the 1st of June. Which windows image does this affect?

Daniel (Inactive) added a comment - 09/Jun/2015 4:27 AM Is this still an issue? I know we shipped a new image on the 1st of June. Which windows image does this affect?

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Collapse comment: Foong (Inactive) added a comment - 11/Dec/2015 3:07 PM

Expand comment: Foong (Inactive) added a comment - 11/Dec/2015 3:07 PM

Collapse comment: Cintia Calvo (Inactive) added a comment - 16/Jun/2015 4:35 AM, Edited by Cintia Calvo - 16/Jun/2015 4:39 AM

Expand comment: Cintia Calvo (Inactive) added a comment - 16/Jun/2015 4:35 AM, Edited by Cintia Calvo - 16/Jun/2015 4:39 AM

Collapse comment: Cintia Calvo (Inactive) added a comment - 15/Jun/2015 6:41 AM

Expand comment: Cintia Calvo (Inactive) added a comment - 15/Jun/2015 6:41 AM

Collapse comment: Cintia Calvo (Inactive) added a comment - 12/Jun/2015 6:09 AM, Edited by Cintia Calvo - 12/Jun/2015 6:12 AM

Expand comment: Cintia Calvo (Inactive) added a comment - 12/Jun/2015 6:09 AM, Edited by Cintia Calvo - 12/Jun/2015 6:12 AM

Collapse comment: Daniel (Inactive) added a comment - 09/Jun/2015 4:27 AM

Expand comment: Daniel (Inactive) added a comment - 09/Jun/2015 4:27 AM

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