Issue Summary

The "User Access Settings" to automatically grant Jira product access for approved domains works intermittently.

When trying to access a Jira link, users on approved domains get in a redirection loop and sometimes end up with the error “You’re almost there”/“It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support request.”

Updates: It looks like having the JSM customer role granted for the user is blocking the automatic user access for Jira.

 

Steps to Reproduce

1. Under "User Access Settings", make sure the approved domain is granted access to Jira product.
2. Remove access to Jira for one test user from that domain.
3. Have the user visit the Jira product.

Expected Results

• The user should get a screen that they're joining Jira and then seamlessly be redirected to the page they were trying to access.
  

Actual Results

• User is sent to a redirection loop, where they might end with the following message and the option to try again:
  

Workaround

• In some cases, refreshing the page fixed it.
• If the user is not granted access after retrying and refreshing the page, the admin needs to explicitly add the user to the product access group for Jira.