-
Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: User Access - Manage app access groups
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51
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Minor
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Warranty
Issue Summary
User access admins are unable to invite users to their respective products after the addition of Goals and Projects under Platform Experiences
Steps to Reproduce
- Log in to admin.atlassian.com
- Assign an user user access admin role for say Jira
- Log in with the user account(user access admin) and try inviting an user to Jira
Expected Results
As an user access admin the users should be able to invite another user to the same product(where the user is listed as user access admin).
Actual Results
The user access admin receives an error message stating limited permissions as shown below:

Errors from network logs below:
{
"key": "productAuthorizationFailed",
"context": {
"message": "User doesn't have relevant permissions",
"failedGroups": {
"2c88cd73-614c-4888-bf22-d348722d0704": "jira-software-users-mitk"
},
"failedProductRoles": {
"ari:cloud:project::site/2238006f-2e43-4305-a6ca-b486821e3642": [
"ari:cloud:project::role/product/member"
],
"ari:cloud:goal::site/2238006f-2e43-4305-a6ca-b486821e3642": [
"ari:cloud:goal::role/product/member"
]
},
"failedPlatformRoles": []
}
}
Workaround
For the below workarounds only one of the below will need to be completed;
Must be completed by an Organization Admin
-
- Log in to admin.atlassian.com
- Go to "Products"
- Select "Manage Product" for the Goals
- Disable automatic access
- Re-enable automatic access
- Do the same disable and then re-enable process for Projects


