User Access Admins are unable to invite users when they previously could

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    • 51
    • Minor
    • Warranty

      Issue Summary

      User access admins are unable to invite users to their respective products after the addition of Goals and Projects under Platform Experiences

      Steps to Reproduce

      1. Log in to admin.atlassian.com 
      2. Assign an user user access admin role for say Jira
      3. Log in with the user account(user access admin) and try inviting an user to Jira

      Expected Results

      As an user access admin the users should be able to invite another user to the same product(where the user is listed as user access admin).

      Actual Results

      The user access admin receives an error message stating limited permissions as shown below:
       

      Errors from network logs below: 

      {
          "key": "productAuthorizationFailed",
          "context": {
              "message": "User doesn't have relevant permissions",
              "failedGroups": {
                  "2c88cd73-614c-4888-bf22-d348722d0704": "jira-software-users-mitk"
              },
              "failedProductRoles": {
                  "ari:cloud:project::site/2238006f-2e43-4305-a6ca-b486821e3642": [
                      "ari:cloud:project::role/product/member"
                  ],
                  "ari:cloud:goal::site/2238006f-2e43-4305-a6ca-b486821e3642": [
                      "ari:cloud:goal::role/product/member"
                  ]
              },
              "failedPlatformRoles": []
          }
      } 

      Workaround

      For the below workarounds only one of the below will need to be completed;

      • 1. Toggle Off and On the goals and Projects Automatic Access.  

      Must be completed by an Organization Admin
        1. Log in to admin.atlassian.com
        2. Go to "Products"
        3. Select "Manage Product" for the Goals
          1. Disable automatic access
          2. Re-enable automatic access
        4. Do the same disable and then re-enable process for Projects
      • 2. Grant the Account - user access admin role for Goals and Projects via the user page

      • 3. Grant the user org admin roles to invite new users to the products.

      • 4. Update the current user access admin group to include Goals and Projects.

       

            Assignee:
            Stefan Scorse
            Reporter:
            Cole Norman
            Votes:
            3 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated: