Summary

When trying to access the billing page inside the User Management, I got this page with the error "We can't load this page right now".

Environment

Cloud

Steps to Reproduce

1. Be sure to be part of the site-admins group, so the Site Administration content can be accessed
2. Click on the Application Navigator > Site Administration
3. Click on Billing on the sidebar and select any of the options (e.g. Manage subscriptions)

Expected Results

The content of the page should be loaded

Actual Results

No content is loaded. Only the "We can't load this page right now" information is displayed.

Notes

• Error in the console

  {"exception":"com.atlassian.billing.ux.infra.ClientException","path":"/api/billing/bill-estimate","trace":"b6f5450de545fa7f","error":"Internal Server Error","message":"HTTP 500 Server Error for (GET) https://billing-api-gateway.prod.atl-paas.net/api/entitlement-groups/04ee47d7-8720-49ed-9a90-af3a9cf840f1/bill-estimate","timestamp":"2019-02-12T20:21:19.291+0000","status":500,"span":"819840f8ac30373d"}
  

• Error in network tab

  {"timestamp":"2019-02-12T20:48:11.374+0000","status":500,"error":"Internal Server Error","exception":"com.netflix.zuul.exception.ZuulException","message":"GENERAL"}
  

• This happened in the past, https://jira.atlassian.com/browse/JRACLOUD-68082

Workaround

• accessing the browser through incognito mode
• accessing using a different browser
• clear all the cache/cookies tied to the Atlassian products