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  1. Admin Experience
  2. AX-630

Managed account can't be reactivated at "Managed Account" Page at Admin Portal

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    • Minor

      Issue Summary

      Managed account can't be reactivated at "Managed Account" Page at Admin Portal

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. In admin.atlassian.com page that opens I select "Directory" in the page header
      2. I search for the user
      3. I check the box to the left of the account listed
      4. I click the reactivate button
      5. I get the prompt to confirm the reactivation and that they will gain access and I will be billed again.
      6. I click reactivate

      Expected Results

      Expected that the user be reactivated

      Actual Results

      User not reactivated

      Workaround

      Enter the profile from the user and click on the Reactivate account button.

      Workaround works, but that way not able to the customer make it in bulk

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            [AX-630] Managed account can't be reactivated at "Managed Account" Page at Admin Portal

            Rodrigo B. added a comment -

            Hello everyone,

            Happy to share that this bug has been resolved, please let us know if you still face the same problem when using the bulk reactivate feature for managed accounts!

            The best way to get us right into it is by seeking help by raising a support ticket on our https://support.atlassian.com portal, as it ties to our support offerings's response times.

            Thank you & have a nice weekend!

            RODRIGO BECKER
            Product Lead, Atlassian Access

            Rodrigo B. added a comment - Hello everyone, Happy to share that this bug has been resolved, please let us know if you still face the same problem when using the bulk reactivate feature for managed accounts! The best way to get us right into it is by seeking help by raising a support ticket on our https://support.atlassian.com portal, as it ties to our support offerings's response times. Thank you & have a nice weekend! RODRIGO BECKER Product Lead, Atlassian Access

            rmohan added a comment -

            This UI part is owned by  #ax-engineering

            Can you please assign to that team? thanks

            https://atlassian.slack.com/archives/CFJ9DJ7P0/p1658790412883539

            rmohan added a comment - This UI part is owned by   #ax-engineering Can you please assign to that team? thanks https://atlassian.slack.com/archives/CFJ9DJ7P0/p1658790412883539

              Unassigned Unassigned
              e7daa085fa6d Jose da Silva
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: