Uploaded image for project: 'Admin Experience'
  1. Admin Experience
  2. AX-630

Managed account can't be reactivated at "Managed Account" Page at Admin Portal

XMLWordPrintable

    • Minor

      Issue Summary

      Managed account can't be reactivated at "Managed Account" Page at Admin Portal

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. In admin.atlassian.com page that opens I select "Directory" in the page header
      2. I search for the user
      3. I check the box to the left of the account listed
      4. I click the reactivate button
      5. I get the prompt to confirm the reactivation and that they will gain access and I will be billed again.
      6. I click reactivate

      Expected Results

      Expected that the user be reactivated

      Actual Results

      User not reactivated

      Workaround

      Enter the profile from the user and click on the Reactivate account button.

      Workaround works, but that way not able to the customer make it in bulk

        1. image003.png
          16 kB
          Jose da Silva
        2. image004.png
          20 kB
          Jose da Silva
        3. image002.png
          54 kB
          Jose da Silva

            [AX-630] Managed account can't be reactivated at "Managed Account" Page at Admin Portal

            Rodrigo B. made changes -
            Component/s Original: Admin API tokens/keys [ 54490 ]
            Component/s New: Org Management - Cloud Admin API keys [ 80136 ]
            Key Original: ACCESS-1297 New: AX-630
            Support reference count Original: 5
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Rodrigo B. made changes -
            Labels Original: pl-rb
            Rodrigo B. made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Alex Mueller (Inactive) made changes -
            Component/s Original: User - De / activation and deletion [ 66424 ]
            Component/s New: Admin API [ 54490 ]
            Key Original: ID-8001 New: ACCESS-1297
            Project Original: Identity [ 16810 ] New: Atlassian Access [ 18910 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 5
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Rodrigo B. made changes -
            Labels New: pl-rb
            Rodrigo B. made changes -
            Link New: This issue is duplicated by ID-8005 [ ID-8005 ]
            Rodrigo B. made changes -
            Link New: This issue is duplicated by ID-8002 [ ID-8002 ]

              Unassigned Unassigned
              e7daa085fa6d Jose da Silva
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: