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  1. Admin Experience
  2. AX-59

Personalise email invite does not work when invitee has gmail email address even with non-Free sites

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    • Severity 3 - Minor

      Issue Summary

      If you invite a user and use the "Personalise email invite" feature it does not work when invitee has gmail email address. The email received is the standard default one and includes no personalised text:

      Steps to Reproduce

      1. Go to https://admin.atlassian.com/s/<cloud id>/users?referrerName=Jira
      2. Invite a user with a gmail email and add personalised email invite text:
      3. View the email as received by the invitee and observe that there is no personalised message:
      4. Start again from step 1 but this time invite someone with a non-gmail address. Observe that that the personalised text appears:

      Expected Results

      If you have created personalised email invite text in a user invite, the invitee will see it in the invite.

      Actual Results

      If the invitee has a gmail email, the personalised email invite text will not appear in their invite.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [AX-59] Personalise email invite does not work when invitee has gmail email address even with non-Free sites

            Martin Chen added a comment -

            23ef3e30d63c 

            Double checked source code with relevant team mate. We haven't completed the whole changes, so that means current version is immediate mitigation for HOT-104617: it doesn't allow UGC info if email of invitee isPublicDomain, changes apply to both free and paid customers. 

            https://hello.atlassian.net/browse/UAM-380 contains all the details of final version of this change. It is under developement 

            Martin Chen added a comment - 23ef3e30d63c   Double checked source code with relevant team mate. We haven't completed the whole changes, so that means current version is immediate mitigation for HOT-104617 : it doesn't allow UGC info if email of invitee isPublicDomain, changes apply to both free and paid customers.  https://hello.atlassian.net/browse/UAM-380 contains all the details of final version of this change. It is under developement 

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: