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  1. Admin Experience
  2. AX-517

Customer is not able to turn off Discovered Products notification

    • Minor

      Issue Summary

      The customer tried to turn off the discovered products' email notifications but continued to receive these messages. Even after turning off the option by following the steps below, the user continues receiving these notification emails.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      To opt out of daily emails:
      1 - Go to admin.atlassian.com. Select your organization if you have more than one.
      2 - Select Security > Discovered products.
      3 - Select the Send an email when there are new discovered products toggle to turn it off.

      Expected Results

      It is expected not to receive notifications related to discovered products anymore.

      Actual Results

      Even after turning off the option by following the right steps, the user continues receiving these notification emails.

      Workaround

      No workaround

            [AX-517] Customer is not able to turn off Discovered Products notification

            Kat N added a comment -
            Atlassian Update - Jun 17, 2025

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            We are closing this issue as "Timed Out" due to low engagement, but if you feel this bug is still impacting your team, please let us know by commenting back on this issue for us to review.

            Thank you again for providing valuable feedback to our team!
            Atlassian Cloud team

            Kat N added a comment - Atlassian Update - Jun 17, 2025 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. We are closing this issue as "Timed Out" due to low engagement, but if you feel this bug is still impacting your team, please let us know by commenting back on this issue for us to review. Thank you again for providing valuable feedback to our team! Atlassian Cloud team

              48d91e7b076f Srividya Ramaswamy
              336d2be4b97f Mariana Bastos [Atlassian Support]
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: