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  1. Admin Experience
  2. AX-517

Customer is not able to turn off Discovered Products notification

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    • Minor

      Issue Summary

      The customer tried to turn off the discovered products' email notifications but continued to receive these messages. Even after turning off the option by following the steps below, the user continues receiving these notification emails.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      To opt out of daily emails:
      1 - Go to admin.atlassian.com. Select your organization if you have more than one.
      2 - Select Security > Discovered products.
      3 - Select the Send an email when there are new discovered products toggle to turn it off.

      Expected Results

      It is expected not to receive notifications related to discovered products anymore.

      Actual Results

      Even after turning off the option by following the right steps, the user continues receiving these notification emails.

      Workaround

      No workaround

            [AX-517] Customer is not able to turn off Discovered Products notification

            Rodrigo B. made changes -
            Component/s Original: Shadow IT - Discovered products [ 64995 ]
            Component/s New: Monitoring - Discovered apps [ 80160 ]
            Key Original: ACCESS-1826 New: AX-517
            Support reference count Original: 2
            Was this caused by a recent change? Original: No [ 19032 ]
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Kat N made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count New: 1
            Srividya Ramaswamy made changes -
            Assignee New: Srividya Ramaswamy [ 48d91e7b076f ]
            Srividya Ramaswamy made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Mariana Bastos [Atlassian Support] created issue -

              48d91e7b076f Srividya Ramaswamy
              336d2be4b97f Mariana Bastos [Atlassian Support]
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: