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  1. Admin Experience
  2. AX-486

System/App accounts are getting created with incorrect Account Type

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    • Minor

      Issue Summary

      System/App (connect) accounts are getting created as Atlassian accounts instead of App.

      This affects results returned via APIs as well.

      The below API call will return accountType = Atlassian for App accounts.

      GET https://<sitename>.atlassian.net/rest/api/3/user/search?accountId=<accountId>

      The wiki API will also return accountType = Atlassian for App accounts.

      https://<sitename>.atlassian.net/wiki/rest/api/search/user?cql=user=<accountId>

      Steps to Reproduce

      1. Run any of the above APIs for the App account

      Expected Results

      The accountType is correct for System/App accounts. We have 3 valid values for accountType.

      • atlassian: A regular Atlassian user account.
      • app: A system account used for Connect applications and OAuth 2.0 to represent external systems.
      • customer: A Jira Service Desk account representing an external service desk

      Actual Results

      System/App (connect) accounts are getting created as accountType = "atlassian" instead of "app". 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              c2d78d0f7204 Amin A.
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                Created:
                Updated:
                Resolved: