Confusion caused due to the error message when attempting to delete the organization

XMLWordPrintable

    • 101

      Issue Summary

      The current error message that users receive when trying to delete an organization, states: 

      Your organization has products that you need to remove before deleting it. If you've recently removed the products, retry in a minute.

      As per this document, the org can be deleted after

      • for original billing experience - 14 days [deactivation of the site(s)] +1
      • for improved billing experience - 14 days [deactivation of the site(s)] + additional 60 days

       'If you've recently removed the products, retry in a minute. ' part has been causing some confusion. 

      Suggested solutions

      1. To eliminate this confusion, it's suggested to disable the 'Delete organization' button and improve the error message for better clarity.
      2. Display site's deletion date on the UI would help clarify when the organization is eligible for deletion, thereby setting the right expectations and reducing confusion.

            Assignee:
            Lisa Oliver
            Reporter:
            Adarsha VS
            Votes:
            20 Vote for this issue
            Watchers:
            36 Start watching this issue

              Created:
              Updated: