Admins can't switch back after impersonating a user

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      When a Site/ Org admin impersonates a user, they are not getting the pop up/ option to switch back to their admin profiles

      Steps to Reproduce

      1. Login to https://admin.atlassian.com
      2. Navigate to the Directory>Users>>Choose a User > Details > Product access > Select Jira product access and login as user
      3. Find the user icon not getting updated to the impersonated user and also the switch back option is not displayed

      Expected Results

      1. A pop mentioning "you are logged in as another user should be presented
      2. Admins should be able to switch back to their profiles

      Actual Results

      1. No pop up appears
      2. No option is presented to switch back

      Workaround

      To remove the impersonation cookie is for the admin to navigate to <siteurl>/impersonate again, which will remove that cookie.

            Assignee:
            Unassigned
            Reporter:
            Ulka
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: