Uploaded image for project: 'Admin Experience'
  1. Admin Experience
  2. AX-42

Admins can't switch back after impersonating a user

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      When a Site/ Org admin impersonates a user, they are not getting the pop up/ option to switch back to their admin profiles

      Steps to Reproduce

      1. Login to https://admin.atlassian.com
      2. Navigate to the Directory>Users>>Choose a User > Details > Product access > Select Jira product access and login as user
      3. Find the user icon not getting updated to the impersonated user and also the switch back option is not displayed

      Expected Results

      1. A pop mentioning "you are logged in as another user should be presented
      2. Admins should be able to switch back to their profiles

      Actual Results

      1. No pop up appears
      2. No option is presented to switch back

      Workaround

      To remove the impersonation cookie is for the admin to navigate to <siteurl>/impersonate again, which will remove that cookie.

            [AX-42] Admins can't switch back after impersonating a user

            Rodrigo B. made changes -
            Component/s Original: User - Impersonate [ 66399 ]
            Component/s New: Directory - Impersonate [ 80164 ]
            Key Original: ID-8936 New: AX-42
            Support reference count Original: 1
            Symptom Severity Original: Severity 2 - Major [ 14431 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Alireza Asadi made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Chris Squire made changes -
            Priority Original: High [ 2 ] New: Low [ 4 ]
            Darren Lee made changes -
            Component/s Original: Admin - Custom Domains [ 73295 ]
            Component/s New: User - Impersonate [ 66399 ]
            Key Original: CLOUD-12348 New: ID-8936
            Project Original: Atlassian Cloud [ 14613 ] New: Identity [ 16810 ]
            Uchechi I made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1013173 ]
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            SET Analytics Bot made changes -
            Support reference count New: 1
            Ulka created issue -

              Unassigned Unassigned
              umasih@atlassian.com Ulka
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: