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  1. Admin Experience
  2. AX-423

Allow organization administrators to delete organizations

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Implementation of New Features Policy


      Update 9/17/22: We are excited to announce that the ability to delete an organization inside of Adminhub is currently being released. If the feature is not yet available in your UI please standby as we are using a phased rollout approach. For more information on Organization Delete please see: https://support.atlassian.com/organization-administration/docs/delete-your-atlassian-organization/

       You can learn more by reading Implementation of New Features Policy.

      Summary

      If you create an organization, you only have the option to remove verified domains and linked sites functionality, but do not have the option to remove the created organization. You are able to rename the organization, but not remove it completely.

      Suggestion

      Allow organization administrators to delete organization as this can make the functionality confusing.

      Note

      You can cancel the subscription from Billing. Refer to the document Unsubscribe from Atlassian Access for more details.

      It is also possible to transfer an organization into another organization, and thereby "delete" the original organization.

            [AX-423] Allow organization administrators to delete organizations

            "3 days ago" (4 now) There is no active sub. There are no billing details. The trial is over. WTF!

             

            It's ok, I just bothered support; so, this resolution does not resolve the issue - we still have to open a support ticket to get the damn emails to stop for the next 60+ days.

            Derek White added a comment - "3 days ago" (4 now) There is no active sub. There are no billing details. The trial is over. WTF!   It's ok, I just bothered support; so, this resolution does not resolve the issue - we still have to open a support ticket to get the damn emails to stop for the next 60+ days.

            Hey e2f3ee84b394,

            The experience you mentioned is behavior we intended for with this feature for two reasons. 

            1. We had a major incident around 6 months ago where we hard deleted customer data. As a result of this, we have invested in controls to ensure this never happens again....This is one of them. 
            2. Like most subscriptions, your billing isn't actually finished until the end of the month. 

            Hope that provides some insight here  

             

            Best,

            Griffin

            Griffin Jones added a comment - Hey e2f3ee84b394 , The experience you mentioned is behavior we intended for with this feature for two reasons.  We had a major incident around 6 months ago where we hard deleted customer data. As a result of this, we have invested in controls to ensure this never happens again....This is one of them.  Like most subscriptions, your billing isn't actually finished until the end of the month.  Hope that provides some insight here     Best, Griffin

            As far as I am concerned, this is not resolved, as the "last Product" issue still prevents us from deleting orgs. Why do you insist on keeping data around for longer than your user wants it? Let us DELETE IMMEDIATELY.

            The damn Premium trial expired 3 days ago, it says I can access until Dec 11. and the product still will not delete (only cancel), thus preventing the org from being deleted. This is complete idiocy.

            Derek White added a comment - As far as I am concerned, this is not resolved, as the "last Product" issue still prevents us from deleting orgs. Why do you insist on keeping data around for longer than your user wants it? Let us DELETE IMMEDIATELY. The damn Premium trial expired 3 days ago, it says I can access until Dec 11. and the product still will not delete (only cancel), thus preventing the org from being deleted. This is complete idiocy.

            Hey, thank you so much for the reply. I was able to do it! 

            Jose Arroyo added a comment - Hey, thank you so much for the reply. I was able to do it! 

            Griffin Jones added a comment - - edited

            efbec1e4fc21 

            Are you an administrator of your Organization? You might find the video in this community post helpful! https://community.atlassian.com/t5/Enterprise-articles/Putting-admins-in-the-driver-seat-with-Organization-Delete/ba-p/2124653

            Griffin Jones added a comment - - edited efbec1e4fc21   Are you an administrator of your Organization? You might find the video in this community post helpful! https://community.atlassian.com/t5/Enterprise-articles/Putting-admins-in-the-driver-seat-with-Organization-Delete/ba-p/2124653

            I have not been using Atlassian due to this, when can I expect this to be available in my account? I changed my email domain and cant update the URL. 

             

            Thanks! 

            Jose Arroyo added a comment - I have not been using Atlassian due to this, when can I expect this to be available in my account? I changed my email domain and cant update the URL.    Thanks! 

            2c6ece234cec ,

            What seems to be the issue? Would you mind writing in to support? 

             

            Best,

            Griffin

            Griffin Jones added a comment - 2c6ece234cec , What seems to be the issue? Would you mind writing in to support?    Best, Griffin

            Terry Beavers added a comment - - edited

            gjones@atlassian.com, I am still unable to delete unused organizations.

            Please advise.

            Terry Beavers added a comment - - edited gjones@atlassian.com , I am still unable to delete unused organizations. Please advise.

            tbuckland added a comment -

            "Delete organization" is available to me now.

            tbuckland added a comment - "Delete organization" is available to me now.

            Hey 09faf602afa8,

            Thanks for sending over that feedback, I must admit I am a bit confused! I think our terminology may differ and that's leading me to think one thing is another. 

            Would you mind shooting me an email at Gjones@atlassian.com

             

            Best,

            Griffin

            Griffin Jones added a comment - Hey 09faf602afa8 , Thanks for sending over that feedback, I must admit I am a bit confused! I think our terminology may differ and that's leading me to think one thing is another.  Would you mind shooting me an email at Gjones@atlassian.com   Best, Griffin

              gjones@atlassian.com Griffin Jones
              ajean Andy J.
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                Created:
                Updated:
                Resolved: