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      Problem Definition

      After an organization admin unclaims accounts from their organization, they no longer automatically claim newly created Atlassian accounts. However, admins may want to automatically claim some but not all of their newly created accounts. There is no way to automate this process currently, and admins must continue to upload CSV files containing user emails who should be claimed by Atlassian.

      Suggested Solution

      Provide either an API to claim/unclaim users or a UI option with filters for which kind of users to automatically claim, such as by product access, activity date, etc.

      Why this is important

      Large teams need solutions that scale, and having to manually upload a CSV everytime a new employee joins their team creates onboarding friction.

      The unclaim feature is a key way that teams manage their Atlassian Access bill. While manual control via CSV allows teams to manage their Atlassian Access bill, it does not scale well.

      Workaround

      There is no workaround at the moment besides:

      • manually uploading CSVs for every users who should be claimed in your organization.
      • claiming all of your users and using authentication policies to control your user's security and billing settings.

      This feature request will be updated when there is a solution to this issue.

            [AX-394] Add ability to automate account unclaiming and claiming

            Now that more than one organization can claim domains this is real important for enterprise level customers who may have sub-divisions in their company structure with distinct legal entities

            Jaime Escribano added a comment - Now that more than one organization can claim domains this is real important for enterprise level customers who may have sub-divisions in their company structure with distinct legal entities

            This is more problematic now that 2 Organizations can validate the same domain and each organizations needs to claim only a partial list of accounts.

            Rodolfo Romero - Adaptavist added a comment - This is more problematic now that 2 Organizations can validate the same domain and each organizations needs to claim only a partial list of accounts.

            The lack of this feature is greed on Atlassian's end. The implementation to easilly control costs is not something that Atlassian have proven they care to implement.

            I cannot claim my whole domain for Atlassian access because we have multiple instances of Jira and Confluence both on prem and in cloud across the company. What a mess.

            Michael Jay Yockey added a comment - The lack of this feature is greed on Atlassian's end. The implementation to easilly control costs is not something that Atlassian have proven they care to implement. I cannot claim my whole domain for Atlassian access because we have multiple instances of Jira and Confluence both on prem and in cloud across the company. What a mess.

            This is a complete mess right now.

            The change to put all claimed users into an authentication policy which cannot be set to non-billable by Access has created a scenario where by default we can't claim users with our email domain.  We would have 45K+ billable users when only a fraction, 1400, use the capabilities of Access.

            This means that we have to turn off auto claiming.

            When we do need to add a user there isn't even a UI to add them one off!  We have to keep uploading CSV files with only one row to add a single new user.  What a mess...

            Chris.Kinsman added a comment - This is a complete mess right now. The change to put all claimed users into an authentication policy which cannot be set to non-billable by Access has created a scenario where by default we can't claim users with our email domain.  We would have 45K+ billable users when only a fraction, 1400, use the capabilities of Access. This means that we have to turn off auto claiming. When we do need to add a user there isn't even a UI to add them one off!  We have to keep uploading CSV files with only one row to add a single new user.  What a mess...

              Unassigned Unassigned
              tbrothers Tyler B [Atlassian]
              Votes:
              37 Vote for this issue
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              27 Start watching this issue

                Created:
                Updated: