Problem Definition

SAML configuration and "managed" Atlassian ID editing options are not available to users on non-verified domains. There is a need for customers to be able to manage these user accounts.

Suggested Solution

• Find a way to bring functionality to all accounts within a given Jira instance.
• We may need to replace or supplement the domain verification process.
• Define a "contractor" account type.

Why this is important

• Customers often have "contractors" or teams using email domains which the customer does not own. SAML and domain verification is not possible, so functionality is not available on these accounts.
• In some cases, changes to a customer website or DNS changes can't be made due to company policy/political reasons.
• An example of this being an issue is a customer has connected to their IDP using SAML, their "contractors" attempt to login, but are unable to gain access to the instance. Entering a fake email address using the verified domain will allow the redirection to the IDP page to occur, but access is not granted as the contractor's domain is not verified.

Workaround

• No workaround.