Existing managed accounts become unmanaged

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    • Severity 2 - Major
    • Warranty

      Issue Summary

      In certain situations, existing managed accounts become unmanaged and they won't be able to log in via SSO or access Atlassian products. 

      The issue occurs regardless of the automatic account claim settings and user provisioning status. 

      Actual Results

      Existing managed accounts become unmanaged. 

      Workaround

      Manually claim the user to rectify the issue.

            Assignee:
            Hong Shi
            Reporter:
            Kaz Nobutani
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              Created:
              Updated:
              Resolved: