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  1. Admin Experience
  2. AX-22

New line formatting is not honoured in Personalise Invitation Email

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    • Severity 3 - Minor

      Issue Summary

      When "Personalize invitation email" is used while inviting new user, providing a line gap between two lines is considered as space on the invitation email.

      Steps to Reproduce

      1. Login into admin.atlassian.com and invite a new user using email address
      2. Under "Personalize invitation email" , enter text line 1 and provide one line space and enter text line 2.
      Hi User,

Welcome to the team

      Expected Results

      On the invitation email personalised text should be as provided above

      Actual Results

      On the invitation email line space is considered as space and it will be in following format.

      Hi User,  Welcome to the team

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [AX-22] New line formatting is not honoured in Personalise Invitation Email

            Rodrigo B. made changes -
            Component/s Original: Directory - Groups - Add / remove users [ 66395 ]
            Component/s New: Directory - Groups - Add / remove users [ 80139 ]
            Key Original: ID-8113 New: AX-22
            Support reference count Original: 5
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Kat N made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]

            Kat N added a comment -

            Hi everyone,
            Thank you for watching, following, and providing valuable feedback for our teams. Due to inactivity, we will be closing this bug as "Timed Out", but if this is still affecting your team, let us know so we can potentially re-evaluate.

            Kat N added a comment - Hi everyone, Thank you for watching, following, and providing valuable feedback for our teams. Due to inactivity, we will be closing this bug as "Timed Out", but if this is still affecting your team, let us know so we can potentially re-evaluate.
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 5
            Anusha Rutnam (Inactive) made changes -
            Link New: This issue is related to ID-7572 [ ID-7572 ]
            Anusha Rutnam (Inactive) made changes -
            Link New: This issue is duplicated by ID-8236 [ ID-8236 ]
            Anusha Rutnam (Inactive) made changes -
            Summary Original: New line is considered as space in user invite email New: New line formatting is not honoured in Personalise Invitation Email
            SET Analytics Bot made changes -
            Support reference count New: 1
            Tony Yao made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]
            Hanqing Zhao made changes -
            Component/s Original: Identity Internal - User Management API [ 56701 ]
            Component/s New: Directory - Groups - Add / remove users [ 66395 ]

              Unassigned Unassigned
              0ca90e17638a Mohanraj Thangamuthu
              Affected customers:
              20 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: