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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Monitoring - System health
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None
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1
Problem:
System Health currently sends email notifications only for "Confirmed Impact" incidents (AutoHOTs with tenant-level attribution). Incidents classified as "Advisory" appear only in the UI — no email is sent, even when customers are objectively impacted. Admins have no way to opt in to these notifications.
Why it matters:
- Advisory incidents include login, identity, and SCIM issues that have no CMON coverage and can never become Confirmed Impact under the current model
- Admins who rely on email as their alerting channel miss real incidents
- Erodes trust in System Health as the recommended notification mechanism
Proposed Solution:
Add a notification preference toggle for org admins:
- Default: Notify for Confirmed Impact only (current behaviour)
- Opt-in: Notify for all incidents including Advisories