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  1. Admin Experience
  2. AX-1109

Org Admins can't view users' user profiles with access to many products. 

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    • 10
    • Minor

      Summary

      Org Admins can't view the user profiles of users with access to a large number of products.

      Expected Results

      For the user profile to load.

      Actual Results

      The following error is encountered after waiting for 3 minutes:

      Workaround

      For checking the product access of an external user on a particular site and product:

      1. Clarify what groups are providing product access for the product
      2. Check in the Admin HUB if the user is a member of that group or use Get user groups from Jira API to obtain the group programmatically. 

      To check the product access of a managed Atlassian Account, you can filter the results returned by Get managed accounts in an organization, Organisation API or check the managed account profile in Admin HUB.

        1. image-2024-12-10-16-06-57-273.png
          image-2024-12-10-16-06-57-273.png
          112 kB

            [AX-1109] Org Admins can't view users' user profiles with access to many products. 

            SET Analytics Bot made changes -
            Support reference count New: 10
            Harish Narayanappa made changes -
            Status Original: In Progress [ 3 ] New: Long Term Backlog [ 12073 ]
            Aneita made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Aneita made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Abdul-Baseet Shabi made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Rodrigo B. made changes -
            Component/s Original: Org Management - Overview / Products [ 71499 ]
            Component/s New: Org Management - Overview [ 80157 ]
            Key Original: ACCESS-2228 New: AX-1109
            Support reference count Original: 7
            Symptom Severity Original: Severity 3 - Minor [ 14432 ] New: Minor [ 16130 ]
            Was this caused by a recent change? Original: No [ 19032 ]
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Aneita made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1027306 ]

            Pinned by Aneita

            Aneita added a comment -

            Hi all,

            We have been working on some exciting changes to the user profile in Atlassian Administration. We’re introducing a more performant UI and the ability to:

            • filter apps that a user has access to
            • filter groups by the apps it grants access to
            • search the list of groups that a user is a member of

            The new user profile will be available in early access later this month. If your organization is interested in getting early access, please email me at ayang@atlassian.com along with your organization ID so we can evaluate your eligibility. You can find your organization ID in the URL for Atlassian Administration (e.g. https://admin.atlassian.com/o/<organizationID>)

            Currently, the early access is limited to organizations with the centralized user management experience. The new user profile will be available to those with the original user management experience later this year.

            If you have any questions about this feature, please let me know.

            Cheers,
            Aneita

            Aneita added a comment - Hi all, We have been working on some exciting changes to the user profile in Atlassian Administration. We’re introducing a more performant UI and the ability to: filter apps that a user has access to filter groups by the apps it grants access to search the list of groups that a user is a member of The new user profile will be available in early access later this month. If your organization is interested in getting early access, please email me at ayang@atlassian.com along with your organization ID so we can evaluate your eligibility. You can find your organization ID in the URL for Atlassian Administration (e.g. https://admin.atlassian.com/o/ < organizationID > ) Currently, the early access is limited to organizations with the centralized user management experience. The new user profile will be available to those with the original user management experience later this year. If you have any questions about this feature, please let me know. Cheers, Aneita
            Aneita made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1021926 ]
            pqz (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015370 ]

              ayang@atlassian.com Aneita
              d2a75811c3d2 Cosmin-Gabriel Moflic (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated: