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  1. Automation for Cloud
  2. AUTO-902

Using "Similar issues description" Branch type doesn't identify any similar issues

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Trigger - Other
    • None
    • Severity 3 - Minor
    • Jira Service Management

      Issue Summary

      When using the "Similar issues description" branch type in an Automation rule, similar issues are not identified even if a ticket with the same summary and description already exists.

      Steps to Reproduce

      1. Create an Automation rule with Issue created trigger
      2. Add a Branch component and set the related issue types to "Similar issue description" and set the similarity to "Similar" level
      3. Add a log action component or a Link issue component to link the newly created issue to a similar issue.

      Expected Results

      Issues with similar summary and description should be identified.

      Actual Results

      Observe in the audit logs you see a message that says "No similar issues were found". Even issues with identical summary and description are not found

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            [AUTO-902] Using "Similar issues description" Branch type doesn't identify any similar issues

            No work has yet been logged on this issue.

              2a36ef0bd5a7 Rahul Singh
              b5172ea6483f Nanda
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: