Issue Summary
When using the "Similar issues description" branch type in an Automation rule, similar issues are not identified even if a ticket with the same summary and description already exists.
Steps to Reproduce
- Create an Automation rule with Issue created trigger
- Add a Branch component and set the related issue types to "Similar issue description" and set the similarity to "Similar" level
- Add a log action component or a Link issue component to link the newly created issue to a similar issue.
Expected Results
Issues with similar summary and description should be identified.
Actual Results
Observe in the audit logs you see a message that says "No similar issues were found". Even issues with identical summary and description are not found
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Bug
Low