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  1. Automation for Cloud
  2. AUTO-848

Improve the error message when a permission error occurs

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Confluence

      Issue Summary

      This is reproducible on Data Center: (no)

      Automation audit log doesn't show much information for permission errors. The automation fails when the Actor of automation does not have adequate permission against the space, page or blog. Especially when the scope is set to Global (All spaces), you'll encounter this issue more frequently. The automation state becomes SOME ERRORS but there is no way to find out why.

      Steps to Reproduce

      Let's say there are 2 spaces, A and B. Alice has all permission for space A but no permission for B.

      1. Alice creates a new automation rule with scope = all spaces (Global) and Actor=Alice.
      2. Trigger the When event of the automation on space B.

      Expected Results

      The automation kicks off and the rest of the IF conditions and THEN actions are executed.

      Actual Results

      The automation does not start. Status shows SOME ERRORS.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available. 

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Automation for Cloud'
            1. Automation for Cloud
            2. AUTO-848

            Improve the error message when a permission error occurs

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

              • Confluence

                Issue Summary

                This is reproducible on Data Center: (no)

                Automation audit log doesn't show much information for permission errors. The automation fails when the Actor of automation does not have adequate permission against the space, page or blog. Especially when the scope is set to Global (All spaces), you'll encounter this issue more frequently. The automation state becomes SOME ERRORS but there is no way to find out why.

                Steps to Reproduce

                Let's say there are 2 spaces, A and B. Alice has all permission for space A but no permission for B.

                1. Alice creates a new automation rule with scope = all spaces (Global) and Actor=Alice.
                2. Trigger the When event of the automation on space B.

                Expected Results

                The automation kicks off and the rest of the IF conditions and THEN actions are executed.

                Actual Results

                The automation does not start. Status shows SOME ERRORS.

                Workaround

                Currently there is no known workaround for this behavior. A workaround will be added here when available. 

                        Unassigned Unassigned
                        a9811fcf7424 Kaz Nobutani
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            a9811fcf7424 Kaz Nobutani
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: