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  1. Jira Service Management Cloud
  2. JSDCLOUD-13054

provide a way to use OpsGenie on-call schedule with round-robin or balanced workload method

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    Description

      Description:

      Automation for Jira supports the 'round-robin' method to assign the tickets automatically, but it can't be used for 'on-call' schedules created in Opsgenie. This method is available only if you pick the users from a group, role or defined list.

      Why is it important?
      At this moment, the Automation rule only asks to pick a team whose on-call schedule will be checked to assign the ticket. Some customers have multiple users working in schedule and there should be a way to assign the tickets to them using the following approaches:

      • Balanced workload
      • Random
      • Round-Robin

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              36bd3fea80e3 Makarand Gomashe
              157cb8ea75c4 Abhishek Singh
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                Created:
                Updated: