Description
Description:
Automation for Jira supports the 'round-robin' method to assign the tickets automatically, but it can't be used for 'on-call' schedules created in Opsgenie. This method is available only if you pick the users from a group, role or defined list.
Why is it important?
At this moment, the Automation rule only asks to pick a team whose on-call schedule will be checked to assign the ticket. Some customers have multiple users working in schedule and there should be a way to assign the tickets to them using the following approaches:
- Balanced workload
- Random
- Round-Robin
Attachments
Issue Links
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